Assisted in monitoring and analyzing the performance of electrical distribution systems Supported the design and layout of low and medium voltage distribution networks Participated in maintenance and fault-finding of transformers, switchgear, and circuit breakers Used software tools such as SCADA, AutoCAD, and ETAP to assist with system analysis and drawings Conducted site inspections and documented the condition of electrical infrastructure Helped update single-line diagrams and asset registers Observed safety protocols and contributed to risk assessments Provided technical support to senior engineers and technicians during installations or repairs Compiled daily reports and presented findings to engineering supervisors

Monitored and reported real-time data from substations and distribution lines using SCADA systems Assisted in diagnosing and resolving faults in remote electrical equipment through SCADA interface Supported engineers in configuring alarms, control logic, and remote terminal units (RTUs) Logged system events and incidents for analysis and performance improvement Provided technical assistance to customers via direct phone calls, addressing power outages, meter faults, and supply interruptions Escalated unresolved technical issues to field teams or senior engineers Helped track customer queries and ensured follow-ups were conducted promptly Maintained documentation on fault reports, service logs, and customer interactions Ensured compliance with safety and data protection protocols during operations